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Making No Offers


Just because you can do something doesn’t mean you should. I know it feels quicker or more rewarding to do it yourself. I know it feels quicker or more rewarding to do it yourself: to answer that question, respond to those email and sole the problem of the day. However, every time you jump in and do something that others could do, you detract from your own work, work that only you can do. You also hinder others from learning, leading and working at their appropriate level.

We each have only eight to ten good working hours per day, so it’s imperative we leverage ourselves first, and then coach and develop others to do the same.

Start With You

  • Make offers. If you are a server and it is time to bring the check, don’t bring it until you have offered dessert. It shouldn’t just be a dessert menu that you bring; it should be a specific suggestion. Mention the homemade cheesecake because it is what you like. Offer the sorbet because it is just a perfect amount of sweet to counter the heaviness of their dinner. Offer coffee or an after dinner drink.
  • Enhance your customer’s experience. I can’t tell you how many times my server has brought my check and left it only for me to have to call him or her back to announce I would like to give him more business please, be charged more and make more money for him please. UGH! Don’t make your customer do that. I don’t care if you had a bad night and suffering from a lack of sleep. I don’t care if your favorite show is on and you don’t want to miss it.
  • If you are going to be in sales you are in service. You are dedicated to the needs of others. You vow to exceed their expectations, which, in today’s current market is not that tough! Make the offer. Not saying Thank you

What Majority Of Your Time Should Be Spending?

As a general rule, do you feel people are as considerate as they should be? Do you think most people are polite, respectful and kind? I think people can be. I think there are amazing stories of kindness and support towards others without expecting anything in return. I certainly believe people are capable of extraordinary unselfishness in response to the needs of others.

  • What is it that only you can do from your position?
  • Where do you need to show your face because your presence matters enormously?
  • What communication can only come from you?
  • Who do you need to hire and develop to leas those responsibilities and own areas of the business?
  • Where you are currently highly effective?
  • Where you want and need to learn, grow and develop?
  • What your plan is to get there by the end of the year?
  • What knowledge , experience and network you will develop?
  • Which greater communication, relationship and leadership skills you will demonstrate?
  • How will you measure your success?

Starting with yourself ensures that others see this initiative as real. It also creates trust and safety when others see you as their supporter, their leader, also stretching outside your comfort zone and learning, failing and growing alongside each of them.

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